Help & support
Need help with Juma?
Mina Logic can help with your account, jobs or payments.
Email Mina LogicOpens your email app. Tell us the screen or step where you need help.
Or write to info@minalogicgh.com
Never email passwords, sign-in codes or payment PINs.
What should I include?
Describe what you were trying to do and what Juma showed you. Your Juma email address or phone number can help us find your account.
You can attach a screenshot. Hide customer details unless they are needed to resolve the problem.
A payment is missing
Check the invoice in Money. Returning from checkout does not confirm that a payment was received.
If Juma says the payment is still being checked or needs support, keep the existing invoice and link. Do not create another link or ask the customer to pay again while the result is uncertain.
Email us with what the invoice shows. Leave out card details, bank account numbers and mobile-money PINs.
Privacy or account deletion
Review or check an account deletion request
Opening the request page does not delete your account. You can review what is included before confirming.